Original hardsubs by SuperHeroesSubs Softsubs by SamFive @AvistaZ (Color, alignment & editing)
7:00 AM Busan Station Plaza
What are the citizens looking at?
HEROES' popularity vote
Citizens are voting early in the morning
Voting for their favorite member
Also taking pictures
Citizens are waiting, but where are the members?
﻿You guys saw the ballot boxes outside, right?
Inside a nearby bus
Why this again?
﻿I'm from Busan so maybe I will have an advantage.
Another proud member from Busan
﻿Maybe unnie will get first place.
﻿Finally I can tell everybody that I'm the Queen in Heroes.
﻿Everyone, you should know one thing ...
... in order to a get a fairer result, we opened the voting one day early.
Surprised
﻿In the fashion district.
﻿Nampodong ~
Yesterday in Busan's Nampdong
Adding the results from yesterday and today will give the final result
﻿The teams will probably change, so be prepared for it.
﻿There's a chance it won't change, right?
﻿What if it's exactly the same?
﻿If you are still in the Unpopular Team you will really think, "﻿There's nothing I can do to escape".
What do I do if I'm in the Unpopular Team?
﻿Everybody, take a look outside.
Arrived at Busan Station
As expected, Busan is such an energetic city.
The fans are cheering with passion
﻿Seo Inyoung ~
Arrived at the voting station
IU ~
Narsha's CD
Huh? Supporting banner for 'Young Kahi!
Shin Bongsun is beautiful.
﻿Hello.
The crowd is getting excited
Hey ~
﻿I'm a Busan girl.
Please vote for me.
﻿Jung Gaeun ~
﻿I love you Busan
﻿Busan ~
﻿Busan seagull ~
* A famous Korean song which is sung during every game of Busan's Lotte Giants baseball team
Glare !
﻿This isn't how people from Busan should be.
I'm from Seoul.
Unpopular Team Jung Gaeun Previous vote: 12th place
﻿Everybody says people from the South are like family ...
... so please vote for me and I will be very grateful.
Wanting votes for being born in the south
﻿Welcome ~
People are voting based on all kinds of reasons ...
... but no one is voting for 'family'
﻿Just give me one vote, seriously
Just one vote ~
﻿Looks like we'll be in the Unpopular Team.
Shin Bongsun ~
﻿She was so confident being on her home ground.
Because nobody knows she's from Busan
Or because everyone knows that
Bongsun needs to come back to reality.
﻿As expected, our maknae Jiyeon.
﻿Oh, thank you.
﻿Hello ... Yeah ... Thank you.
Also surprisingly active over here
Unpopular Team Kahi Previous vote: 10th place
﻿I like Kahi noona the most.
﻿Seriously? Thank you.
Her campaign is doing well
﻿Have a happy new year.
Who.. is this person...
﻿Come here.
Where are you going?
Unpopular Team Lee Jin Previous vote: 10th place
﻿Come here.
Not caring
﻿I'll just let the kids wearing uniforms go.
Younger generations don't know about Fin.K.L.
﻿Maybe because it's too cold.
Busan is having it's coldest weather for 96 years ...
﻿Let's just go to the Unpopular Team.
﻿Let's go together.
But they feel colder than others
Meanwhile ...
Thank you.
﻿I really liked Secret Garden.
* Secret Garden was a popular Korean drama
﻿Thank you.
Inna's fans are flocking to her
﻿Oh, thank you.
Envy
﻿Unnie, I cried yesterday.
﻿Me too.
The final episode of Secret Garden aired last night
Even ...
The undecided male student too
﻿Don't go ~
Here ...
Attracted by the voice ...
Oh, thank you.
Popular Team Yoo Inna Previous vote: 4th place
Here ~
Come on ~
Jiyeon and IU are competing
Thank you.
But Inna wins
A grateful hug
As if he scored in the World Cup Final
But as expected The Queen of Popularity
Maknae IU ...
Popular Team IU Previous vote: 1st place
﻿Thank you.
Thank you.
Oh, you live in Busan?
﻿No I don't live here.
﻿You came here for this?
No way, you came here just for this?
Traveled far just for the vote
Narsha is counting her votes
Popular Team Narsha Previous vote: 6th place
Hellooo ...
Only yelling out 'Hello'
﻿Hello.
Getting her hopes up
﻿Are you in that queue?
Yeah, I thought so.
﻿Thank you.
Looking on with envy
﻿Could you take a photo of us?
﻿Of course ~
Which button?
﻿Thank you.
Sayeon's popularity in Busan is a little ...
﻿She shouldn't be like this.
Popular Team Noh Sayeon Previous vote: 2nd place
﻿She was really popular last time.
﻿Hello.
﻿Vote for me, think of your mother.
﻿I'll trip you over.
Don't run ~
﻿Are you sleeping?
﻿I don't like Busan.
﻿You can't be like this unnie.
﻿I don't like Busan.
Another loner
Unpopular Team Seo Inyoung Previous vote: 7th place
Just like Mangbuseok ... waiting for her husband
* A famous rock formation in Busan associated with a faithful woman waiting for her husband to return from capture
Meanwhile on the hopeless side ...
Ah, thank you.
A fan votes for Lee Jin
﻿Wait a second.
﻿Can we take a photo?
Yes of course, thank you.
Along time Lee Jin fan
﻿Were you in Fin.K.L's fan club?
﻿Yes.
﻿Ah, thank you.
Was even in Fin.K.L's fan club
﻿Did you call your fan-club?
﻿Feels like they really came.
Lee Jin is happy now because of her fan-club
﻿Call some friends too, to save my face.
Takes out something
This is what you call a real fan.
﻿What's this?
A book.
Fin.K.L. 10 years anniversary book
﻿I even have one of these.
For the 10 year anniversary.
﻿We don't have much time left.
﻿Heroes members, we don't have long left.
. Just a few minutes left.
Voting will end in 5 minutes
﻿What are you doing?
Give them out quickly.
Hurry up ~
﻿Everybody please vote for me.
Fighting for every vote
We don't have much time left.
﻿Quick, vote for me.
No use... No one is voting for her
11:30 AM Voting ends
Now we'll reveal the members in the Popular Team and Unpopular Team.
﻿Okay ...
Everybody please open your ballot box.
So nervous ~
﻿Which members has Busan chosen?
﻿I'm really curious about the result.
Hopeless
﻿Who will be in the Popular Team and who will be in the Unpopular Team?
Including yesterday there are 2,814 votes from Busan
﻿We still don't know.
Should we start with Lee Jin, ﻿Jung Gaeun and Kahi as last time?
I really want to know.
﻿Lee Jin, Kahi, Jung Gaeun, let's start now.
﻿What will the results be?
30 minutes later
After the counting is finished ...
﻿The Popular Team will take a limousine to the hotel restaurant.
﻿The Unpopular Team, in order to get closer to the citizens ...
... they'll have to wear a pageant sash and take the subway.
Who will be in the 2nd team?
The limousine arrives
﻿Daebak.
Only the Popular Team can take the limousine
﻿How lucky on this cold day.
Popular Team come over please.
SooAh is running
The Teams have been decided
Bongsun why are you here?
﻿Wow, this is great.
What place did Bongsun and SooAh get?
Unpopular Team Bongsun 7th place 167 votes (4.4%)
Unpopular Team SooAh 11th place 103 votes (3.6%)
Bongsung get out quickly.
Omma~ya!
Shin Bongsun.
IU is surprised
﻿Like a ghost
Just pretend I'm not here and let's go.
﻿Aren't you guys getting off?
Get out.
The Queen of Horror is pushing them out
At last ...
﻿The Unpopular Team is really unlucky, taking the subway.
﻿Who cares?
﻿That's right.
Who cares?
12th place Jung Gaeun 57 votes (2%)
11th place Hong SooAh 103 votes (3.6%)
10th place Narsha 112 votes (3.9%)
9th place Lee Jin 124 votes (4.4%)
8th place Seo Inyoung 140 votes (4.9%)
7th place Shin Bongsun 167 votes (5.9%)
6th place Noh Sayeon 208 votes (7.3%)
5th place Park Jiyeon 229 votes (8.1%)
4th place Kahi 248 votes (8.8%)
3rd place Nicole 269 votes (7.4%)
2nd place Yoo Inna 429 votes (15.2%)
How many votes did 1st place IU get?
﻿728 votes.
1st place IU 728 votes (25.8%)
﻿IU, tell us how you're feeling.
Yes ...
Although it's minus 20 degrees, I don't feel cold anymore.
﻿I am really thankful.
I will continue to work hard, thank you.
And like that the Popular Team is riding in the limousine ...
﻿Hello.
Meanwhile ...
﻿How do you pronounce this?
﻿"Don't forget about me".
﻿If you want to sound like a real local you should say it like this ...
"﻿Don't forget about me".
﻿Isn't noona from Busan?
Why is Bongsun ﻿teaching you?
You should be good at this.
She has spent too much time in Seoul.
﻿Excuse me noona, can you teach us how to say this?
Asking a local citizen for help
"﻿Don't forget about me".
﻿That's correct.
﻿Was that right?
﻿It sounds like Seoul dialect.
﻿Can you say it in a Busan dialect?
The authentic local dialect
"﻿Don't forget about me".
That's right.
This is exactly what wanted.
﻿Don't forget about me
﻿How about our SooAh?
﻿I'm a celebrity
﻿Noona, sorry to bother you, but can you say this for us, "I'm a celebrity"?
Shamelessly asking the kind citizen again
﻿I'm a~ celebrity.
This is it, I'm a~ celebrity.
Thank you.
﻿Quick, the snack.
Giving out snacks as a gift(?)!
Just a small gift to be polite.
﻿Thank you.
﻿No, we're grateful.
﻿Let's all have a try.
﻿Okay, everyone try.
﻿Start with Inyoung.
Cool Inyoung's 'Don't you know me?' ﻿Don't you know me?
﻿But how come it sounds so angry?
﻿I want to be popular.
﻿Oh, you're good.
﻿Lee Jin hasn't said hers.
. ﻿Ah, Lee Jin ...
Hesitant
... you can't be like this.
Bring it out.
What does it say?
Slowly takes it out
﻿Oh, it's difficult.
The forgettable(?) Fin.K.L 'Remember me ... '
﻿Remember me.
﻿Thank you for remembering me.
﻿Thank you ...
﻿Goodbye.
﻿That's my hood.
﻿Oh, what's this?
Shocked
﻿Hello, were you shocked?
He gets a shock from seeing celebrities
We're Heroes.
﻿What style of women do Busan men like?
﻿Shin Bongsun.
﻿Oh, but I'm from Busan too.
﻿It's because Busan men are used to this kind of face.
What are you talking about?
* Dialect
﻿Go away.
﻿What are you talking about?
﻿Go away-
﻿Go away?
Like this they pass the time with the citizens
The Popular Team
Buffet lunch in the hotel
﻿This is really good.
Thankful
﻿This is really good.
﻿Do you want some tuna?
Happily eating the food
Gluttonous Jiyeon
﻿I'm going to eat a lot this time.
Takes ...
Takes again ...
Got a plate of full spaghetti
﻿Hey, you can't finish all of those.
﻿No, I can eat it all!
﻿One piece, two pieces, three pieces.
Like a food fighter
﻿Celebrities have eaten too much food.
﻿We hardly have this kind of opportunity.
After saying that ...
2 plates
After the food is finished ...
2 plates again!!!
After the food is finished once again ...
Again 2 more plates
Suddenly the hotel staff's workload increases ...
It's going to be tough later, so it's good to fill up the stomach now ...
At the same time ... ﻿Is it here?
At the same time ... ﻿It's here.
﻿Why is it here?
﻿We've arrived at the hotel.
﻿They are having lunch at this place?
﻿How nice.
﻿Our pork soup rice was tasty too.
﻿It was tasty,
I have to go to washroom.
Unpopular Team ate lunch at the market
Your stomach will be empty again when you reach the hotel
﻿It's neat.
﻿Female celebrities are suppose to come to this kind of place.
Their words will be taken back later
Arrives at destination level 42
They still doesn't know what's waiting for them
They are in a good mood after coming to a beautiful place ...
﻿Although I grew up in Busan ...
... I have never been to a place this classy.
﻿We will be successful today.
Are they really successful ... ?
1:30 PM Busan L Hotel
Have you eaten your lunch?
﻿Yes ~
I heard that you guys took the subway to come here.
﻿The subway was fun.
﻿How were the fans reactions?
﻿Passionate.
﻿We have learned a bit of the Busan accent.
﻿That's right.
﻿Demonstrate it.
﻿Don't you know me?
Doesn't sound very friendly
﻿There's this type and a cute type.
O﻿ppa ~
Inyoung's cute version Failed
﻿Hwijae, aren't you looking good today?
﻿Good looking?
You're not.
If ﻿IU shows her Busan accent to us, it should be interesting.
A girl from Seoul How will her Busan accent be?
﻿IU ...
﻿What?
﻿To the female PD.
﻿Oppa, do you like Super Heroes?
﻿Good job.
Really?
﻿Right.
﻿Jiyeon.
Is it your first time?
﻿Jiyeon does well.
﻿Oppa, do you like me?
﻿Of course.
﻿Really?
﻿Oppa, am I good?
Oppa, do you like me?
﻿No.
﻿Yes, you are right.
﻿I like generals.
But why are we coming to a hotel?
﻿Isn't being a celebrity considered as a service line career?
﻿It's job which you have to perform well in servicing.
﻿We're going to present the career which is top in service line.
Hotelier
﻿Becoming a hotel staff here.
﻿This is a one time experience for everyone.
Become a hotelier today
﻿Right.
﻿Please prepare a portfolio.
Hello, I'm IU.
﻿Greetings.
Hello, my name is Lee Jin.
﻿Welcome.
﻿We are at your service.
Finally become hoteliers
Facing real customers
Handling tasks just like the staff would
Heading toward the best service
Unavoidable mistakes by newbie
Flooding in the bathroom?
Even a foreign customer
Not giving up
And ...
A difficult path being a hotel staff
The magnificent challenge of 12 female celebrities as hoteliers!
﻿A round of applause.
The veterans who will guide HEROES
﻿Please introduce yourself.
﻿Yes.
I am the Team Leader of the Room Department, Kim Yeongdae.
Kim Yeongdae Room Department leader
﻿I'm Hong Gisan from the Food and Beverage Department.
Hong Gisan Food and Beverage
﻿I am Jung Daesung from the Bartender Department.
Jung Daesung Bartender Department
﻿What can we do in the period of two days and one night?
﻿Everyone will do different tasks.
﻿I will pick a few important things to inform you about.
﻿Serving customers at the front desk.
﻿All of you must be keep the rooms clean as well.
﻿Also, it includes carrying luggage.
All of these jobs must be done diligently.
﻿Isn't being able to speak a foreign language important at the front desk?
You need to be able to speak ﻿2-3 languages.
﻿Nicole can do it.
Shaking head?
﻿She can even speak Japanese, right?
﻿No.
Why are you shivering?
﻿I can't speak Korean.
You're scared of speaking Korean.
Do you have any tips for them?
﻿This can be used in the working field, greetings.
﻿I'm going to teach you this.
The fundamentals in the service line is greetings
Stand straight.
﻿45 degrees is the basic.
Bow at 45 degrees.
Hold it for a while before standing straight again.
﻿Then say, "Welcome."
﻿Welcome.
Welcome ~
. Not synchronized
That was messy.
As a hotelier ...
... you must have eye contact.
﻿After saying welcome ...
... look at me before bowing.
﻿Greetings first, then eye contact.
﻿Correct. After greeting. ﻿Greetings first, then eye contact...?
After greeting, eye contact and smile.
﻿Inyoung says she wants to try.
But ... ﻿Inyoung treat us as customers.
﻿Shin Bongsun, really.
A rare opportunity to receive such a greeting from Inyoung
﻿Just like a hotelier.
﻿Oh, it's so nice like this.
An overdone smile?
﻿Nice to meet you.
﻿It's scary ~
Killer smile
﻿Don't do that again.
﻿Oh yes, it's very scary.
﻿Sayeon, try it once.
But ...
﻿She seems like a staff member.
Annoying
﻿Nice to meet you.
﻿It looks too stiff.
﻿You're too stiff.
Smile !
﻿You're too stiff.
Sayeon smiles but they laugh
﻿Welcome.
﻿There shouldn't be an interval.
This time do it properly
1, 2, 3 ... start.
Unnie, do it right.
﻿Welcome.
Still a stiff smile
Chaos
﻿It must be continuous.
She doesn't even know where the problem lies
﻿What should we do?
﻿Welcome.
Greeting with a natural smile
﻿There is also an interval in the sound.
Do it like I did.
﻿Welcome.
She did look like she was ready to eat someone
﻿Like that it's awkward.
Sayeon gives up on smiling
﻿Hongchul show us again.
﻿You must do it until it feels natural.
﻿When you mention the names it is really embarrassing.
﻿You aren't doing bad because you are expressing yourself.
﻿Welcome.
. Twitch
While greeting the customers he lets out a creepy smile
﻿We saw that.
﻿Why did you show us that?
﻿Let's see an example from the Team Captain.
﻿How is the usual greeting?
﻿How do you do the middle part?
﻿Once we correct the middle part it should be alright, right?
﻿Maintaining your smile from the beginning to the end is good enough.
﻿Which direction should our eyes be looking?
﻿Your eyes should be looking toward the shoes of the guest.
﻿When you're looking straight it looks more natural.
﻿And after that ...
﻿How are you?
That is good enough.
﻿You must do it well.
﻿Why is it so small?
﻿Nice to meet you.
Mida ~~~ ?!
There's even a vibration in it.
While greeting add a vibration ... aaaaah
﻿Oh, it's so embarrassing.
IU, come here ~
﻿Nice to meet you.
The greeting of a kindergarten student
Greeting really isn't an easy task.
﻿Yes, it's not easy.
﻿What other tips?
﻿When introducing to the guests.
﻿What do I do when I need to tell the guest directions?
﻿You use your hand to point and say "Please go that way."
﻿But you can't just point, you also need to lead the way for the guest.
Body and eyes need to face the hand direction
﻿If a customer comes, say "Oh yes, sorry.
﻿And you just point the direction.
﻿If it's that way ...
﻿... the guest will feel that this not service but only a introduction.
﻿That really is a big difference.
A small thing can make a big difference in service
﻿This service is not an easy task.
﻿Come and try.
﻿I can do it.
﻿Hey, sorry to disturb you.
﻿Nice to meet you.
Where's the men's bathroom?
﻿Just go in this direction.
﻿Oh, not bad.
﻿Shouldn't you move forward one step?
﻿Should also the leg ...
You can take one step, but what you did was excellent.
﻿Hope you are comfortable in the bathroom.
That's over-service.
Noh Sayeon ...
They are worried about Sayeon's service
Expects something funny?
Guest comes in ...
﻿Nice to meet you.
Her smile still comes to late
﻿Don't act cute.
Still doesn't know what mistake she did ﻿So what should I do?
﻿Where is the men's bathroom?
Hesitates
﻿This way.
Changes the direction of the whole body?
﻿Which way?
And where is the women's bathroom?
Ladies toilet is in the opposite direction ... ha ha ha
﻿Where is the main lobby?
Bends forward?
Uses two hands Like very sincere
﻿Where is the restaurant?
Might not be ...
Ah... If you don't know then don't bend
﻿Very tired.
Also fails in showing directions
﻿This is really tiring.
Lee Jin ~
﻿May I ask where the bathroom is?
﻿Laughing for no reason.
﻿Are you mocking me?
Are people like me not allowed to go to a hotel?
The reason why she is laughing
﻿Don't be like that.
﻿Ah, my snot has come out.
NG! Again NG!
Last week during filming
Because Hongchul had many NGs
﻿I can't live.
﻿You didn't say, "I also want to remind you."
That was Sayeon's sentence when she did NG a lot of times
﻿Like, when to make up your face.
﻿In two days, there will be a test.
The team with the most mark reduction ...
... will receive a punishment.
﻿Again? So scary.
One elevator is for ﻿the guests and another one is for the staff.
So there's two types of elevators.
﻿There is a service elevator and one for the guests.
Guest use the luxurious elevator
Since they are the staff, they shouldn't use the guest elevator
﻿That is the hotel rule.
And you can't use the guest elevator.
﻿The hallways all have specific designs.
﻿Make use of the paths that are for workers only.
Staff moving around shouldn't be noticed
﻿There are a lot of special places.
﻿Just now, all those things you've learned earlier about greetings ...
﻿Nice to meet you ~
3:00 PM Hoteliers introduction class has ended
﻿That is the place where we first come, luxurious elevator.
﻿Before we came from there, from that elegant elevator.
﻿It is so different.
﻿There is wind blowing.
. ﻿See my hair?
Hidden elevator behind the luxurious ones
﻿Ah, it's cold.
Using the elevator for the staff
Very different from the elevator for guests
﻿I'm nervous.
Full of things that need to be washed
It feels like going to a different place.
﻿Here, there is a lot of shoes.
Level B1 uniform storage room
﻿Hello ~
It's time to be a staff member
Apron used while working
﻿Wearing this will suit you.
Popular Team's clothes for the front desk and doorbell
﻿This is 165.
﻿Thank you.
﻿It's really cold outside.
What am I going to do?
Today's the coldest day in 96 years
Unpopular Team already has changed into their maid uniforms
﻿Jung Gaeun, go out.
﻿Seo Inyoung looks very composed.
Yes, today ...
Maid uniforms ...
Coming out from the staff's passage way
The rooms are occupied by guest so they have to be quiet
﻿There's a bunch of things piled up to do.
Unpopular Team's training room
It's really messy.
A room that a customer used
﻿This side is really ...
After washing they leave their towel like this.
﻿When doing the laundry, this ...
﻿Dust is coming out.
﻿Just washing it is enough.
Surprised
Big cries ...
This person, really.
﻿You have to clean it anyway.
Why did you do that?
﻿When you wear the uniform, you won't get dirty.
That's right.
The people in charge of Unpopular Team enters
﻿It's nice to meet you all.
Suddenly
﻿What we learned just now, start.
﻿It's nice to meet you.
Hwang Kyungsun Inspector
Park Hyunsuk Inspector
﻿What we want to say is that ...
﻿We heard there was a job called inspectress.
﻿Ins ... Inspe ... What did you say?
﻿Inspectress ~
﻿What kind of a job is that?
﻿We will tell you the cleaning method.
﻿After we tell you ...
There are 41 steps that needs to be done
... then you can clean the room.
﻿So we are ...
... the inspection staff who will see if you do a good or bad job.
﻿For more experienced staff it takes ...
... about ﻿40 minutes to an hour.
﻿That's a really long time.
﻿For one person.
﻿One person.
Yes.
Ah, that's a long time.
﻿What about the inexperienced staff?
﻿An hour and a half to 2 hours.
﻿For one person to do this is really ...
﻿Right now, everyone doesn't know how.
﻿Can you explain the next step?
﻿We'll first tell you the steps.
﻿Check if the customer left anything behind.
﻿Then, start with the bedding.
﻿Whoa, you can see the edges really quickly.
﻿How can it be done that quick?
﻿If only things were done this quick.
﻿Then using the cloth, get rid of all the dust.
﻿Even the furniture has to be wiped.
﻿And lastly put all the usable items away nicely.
﻿Like this.
Even the tissue have to be neatly put away
Impossible, it has to be done like that?
﻿We have to do things like this.
. If the toilet brush doesn't do the job you have to use the cloth
﻿Watch carefully.
﻿Seo Inyoung will clean the washroom?
﻿Inyoung cleans the toilet the best.
﻿Ugh, please.
﻿Thank you very much.
For a 2 person room there are 41 steps to beware of
﻿Right now, you will be split into two teams to clean two rooms.
﻿You will be in charge of cleaning the house.
﻿Tonight there will be customers visiting.
It's not just a simple test
After they cleaned it, real customers will be using the rooms
﻿Really?
They're coming immediately?
﻿Are there any questions?
Co-worker Hwang and I will come to inspect.
﻿Please clean it well.
﻿We will now start helping and delivering.
﻿So, to the customers ...
﻿Nice to meet you ~
﻿Now we'll start helping customers in the correct way.
﻿First, if a car comes?
Raise your hand and greet them.
Show the spot where the car should stop.
﻿Then check to see if there's any luggage.
﻿If there is any luggage, then notify the bellman.
﻿This is all the basics.
Attentively listening doormen
﻿This is how to take the luggage.
﻿Hello customer, do you need to check in?
You need to ask like that.
﻿Then direct them to the front desk.
Nicole do you understand.
Blank ~
﻿What's checking in?
﻿Though it's not very clear.
﻿When entering the room, you need to check in here?
No?
﻿You need to ask it like that.
﻿Yeah, at that time.
﻿You need to sign in here.
﻿After giving the customer the room key ...
... guide them to where they need to go.
﻿Remember it clearly.
﻿When the customer comes ...
﻿... verify where the customer's checking in, then give the customer the room key.
﻿Tell them where the general attractions are ﻿and how to use the emergency phone.
﻿Remind them of where their room is and things that they need to be aware of.
﻿I didn't know that greeting customers was this hard.
﻿Let's start.
﻿It needs to be done the best.
﻿So firstly ...
Kahi, doorman.
Bellman, Nicole.
I'll be the customer.
﻿Oh, the car's almost there.
It's here?
﻿At that time, make a sign where the car should stop.
﻿You want to stop the car.
﻿You want to stop the car?
﻿Then stop.
She became a recorder that repeats answers
﻿You have to introduce.
﻿It already stopped.
﻿Hello ~
The bellman is heading toward the guest
﻿Is this your luggage?
﻿The door hasn't even opened yet.
﻿I don't know where the door is.
﻿Where is the door?
Today Nicole is worrisome
﻿Nicole, ﻿help open the door.
﻿Okay?
﻿Please come this way.
﻿Yes.
﻿It's nice to see you.
﻿Yes, hello.
﻿Is this your luggage here?
﻿Yes, that's right.
﻿Are you here to check in?
﻿Yes?
﻿Are you here to check in?
﻿Yes, that's right.
﻿I'll direct you to the front desk.
. ﻿Today's weather is really cold.
Barely reaching the front desk
Yes.
﻿Here is the check in suseong.
﻿Suseong is?
﻿This is where you check in.
What to do?
﻿What are you talking about?
﻿Check in ~
A swipe card check in?
﻿Please get your room key from the front desk.
The customer seems to suspect the bellman, but ...
﻿I'll be here, waiting.
Bump
The customer's luggage
If it's like this ...
﻿There is no way I'm staying in this hotel.
﻿This is going to cause trouble.
﻿Hello.
﻿I'm the front desk, Park Jiyeon.
﻿What can I help you with?
﻿I want to check into a room.
﻿Did you reserve a room?
﻿Yes, I have.
﻿What is your name?
﻿Lee Hwijae.
﻿Please wait.
Typing on a keyboard to verify the reservation?
Reservation confirmed.
﻿Here it is.
Suddenly
Huh?
﻿What's this?
﻿Key.
﻿There are two beds right?
Two beds?
﻿When you arrive you'll know.
If it's not a two-bed room the customer has to come back to the lobby again
﻿I hope you enjoy your time here.
Back to the unstable bellman
﻿Sir, please let me see your room key.
﻿I'll help you open your door.
﻿After entering the room ...
... open the curtains and then
... introduce ﻿to them where the key attractions are.
﻿Help you open the windows?
Chik!
If you're opening the windows, it is ...
Wait... Open the windows ?
﻿It's curtains.
﻿It's curtains, pak.
Telling where the attractions are
﻿This is the children's playground.
It's in the fortune.
* Nicole mispronounced north (buk) and said fortune (bok)
East West South Fortune?
﻿If that's the children's playground ...
What about that side?
﻿That side ... Eh.
Busan harbor.
﻿Over there is Busan ... Ah.
Busan ... Ah.
﻿Busan-ah.
﻿Is there anything else you need help with?
I'm thinking.
From what I can see ...
... you need to think about other careers.
﻿Yes, I'll think about it.
Just entered this field and immediately fired?
﻿Thank you.
Goodbye.
Taking care of one customer is quite hard
﻿It's not good ~
This time Kahi is the customer.
Doorman: Hwijae Front desk: Sayeon
Bellman IU Customer: Kahi
Hurry up ~
﻿Nice to meet you.
Is this your luggage?
﻿Today you'll be staying in this hotel, please check-in here.
Kahi is playing an arrogant customer
﻿Hello.
﻿Use your most respectful voice while conversing.
﻿Respectfully confirm if the they have pre-booked a room.
﻿After you found their reservation, tell them their room number.
﻿Welcome, it's nice to meet you.
Can the frequently failing Sayeon do this?
﻿Can I know the name of this customer?
A serious investigation of the customer?
﻿What is this "Can I know?"
You should use more formal language.
﻿Excuse me, may I know your name?
﻿I'm Park Kahi.
﻿What is the room number you reserved?
What's the room number you reserved?
﻿The front desk is supposed to take care of that.
﻿Is there a bigger room?
In the middle of fixing a computer error?
﻿There are two queen size suites.
Queen size?
Although they know what it means it's not what a hotelier should say
﻿Stop ~
This isn't easy.
﻿IU direct the guest to their room.
Pretend this is the room.
﻿Have a nice day.
﻿Let me help you open the curtains.
﻿This is Busan port.
What?
﻿Busan port.
﻿There's a telephone.
Underneath the telephone, there is an emergency bell.
﻿There is a emergency bell under the telephone, as well as the bathroom light.
﻿If there's an emergency, just press the button.
﻿Is there anything else I can help you with?
I'm hungry.
Then I'll send something up for you.
﻿Who do you think you are? Bongsun?
Send what?
﻿There is a room service booklet.
If you need something then just call.
﻿Thank you.
﻿Very good ~
﻿IU did really well.
﻿How did Nicole and IU do?
﻿They did exceptionally well.
IU was almost like ﻿an official staff member.
Very passionate.
﻿Nicole finished the task very humorously.
They still have to face the challenge of the real customers
﻿We have to start facing the real customers.
﻿Everyone needs to be a bit nervous.
﻿It's really nerve wracking.
﻿There's too little time for training.
﻿We can do it.
﻿Right now we're going to the actual hotel entrance.
﻿Everyone's nervous.
Pull yourself together.
﻿Popular Team needs to do their best until the very end.
﻿Uniform check.
It's more nerve wrecking than standing on stage
Entering their workplace
Now they are officially staff members
﻿What to do? I'm very nervous.
Front desk Sayeon Inna Jiyeon
Bell-girl IU Nicole
﻿I could die.
Doormen Hwijae and Kahi
﻿Please follow me along this way.
﻿Where?
﻿Just outside here.
﻿Hello.
The staff monitors them
. What do we do?
At first glance they seem experienced
. Glance
Nicole's uniform is being fixed by IU
Hwijae and Kahi is standing outside when the temperature is 15 degrees below zero
﻿Luckily there's still a warm furnace.
Luckily there's a heater above them
Trickling .
Two totally frozen people
Will they be able to do well?
﻿How dirty is it?
Unpopular Team is in charge of cleaning
I'm really looking forward to it.
40 minutes to make the room spotless
﻿Which room is it?
Is it this small room?
﻿Nice to meet you.
﻿Wait unnie, this is totally real.
A room that has been used by a real guest
A guest really did use the room.
﻿Totally real.
The guest really did use the room What is this?
Jerk
﻿The leftovers ~
﻿This is really too real.
﻿Clean up all the leftover food first.
﻿There are even unfinished cigarettes.
﻿Left...left...There's not even any leftover.
﻿We have to split the work first.
﻿Toilet ~
﻿Who needs to clean the toilet?
One person for the washroom and two for the room.
How should we decide?
﻿Rock, paper, scissors.
Ah, wait ...
﻿The one that doesn't show their hand, rock, paper, scissors.
An honorable return with glory(?) A hard day at the village ...
﻿Didn't I tell you?
The washroom and you match really well.
﻿Unnie, one look and it's toilet.
Shin Toilet ~
﻿Then let's start from the window.
﻿Then we should start cleaning from the windows.
﻿Bongsun can go to the bathroom.
﻿Life is lived by oneself.
Unnie, there are more things that need to be cleaned here.
Bongsung doesn't care about what they say behind her back
Yes, there's way too much to do here.
﻿Be quiet and get me a few cups.
﻿I understand unnie.
﻿Thankfully they didn't leave a large one.
I think it was constipation.
﻿First, we have to open the drawers and look around.
Check if there is anything left behind
﻿Oh, Narsha.
What?
﻿In the safe ...
... there's nothing.
﻿Ah, I knew you would be like this.
No reaction to Gaeun's joke
﻿If you keep talking nonsense I'll send you to the bathroom.
There's no need to film this.
﻿It's stuck.
﻿Oh my god ~
﻿Oh, this isn't a joke.
The other group
What to do?
Cleaning the master bedroom Hongchul SooAh Jin Inyoung
It won't be easy in here either
It really isn't a joke.
﻿Over here they threw bottles.
Will it be easier with 4 people?
Open the windows first.
As they were taught Open the windows and search for lost belongings first
Bring all the plates to the bathroom
﻿Oh, this bathroom ...
I'm going crazy
Look at the toilet.
﻿There's toilet paper hanging from it.
Lee Jin and SooAh are escaping
Look at the toothbrush.
﻿Should we take it out now?
﻿This should be thrown in the trash box.
Hongchul secretly runs away
Wait, what is this?
﻿A mirror?
What is it?
A room or a mirror?
﻿It's another room.
﻿. A room?
They want to deny reality
﻿A room.
﻿There's more here.
There are two rooms
Why is there so much yummy food?
They now seem soulless
﻿This, anyways, we're going to clean this up.
﻿It would be a waste to throw it away.
Bitter
﻿Let's start cleaning from this room.
Cheese
﻿Oppa, this cheese is new.
﻿Is it new?
﻿Let's try it.
﻿It will make us work well, they can't give tips so ...
... they give us these yummy presents.
Try it.
﻿Wah, it's too yummy.
The empty beggars
﻿The smell is awesome.
﻿Let's eat a banana.
Greedy appetites
The other side ...
﻿One, two, three ...
﻿Hello, welcome.
Saying welcome to a leaving guest?
Towards the entering customers
﻿Hello, welcome.
Towards the leaving customers
One, two, three ...
﻿Ah, no ~
Missed it this time
﻿It's so hard.
﻿Hello.
Front desk Sayeon Jiyeon Inna
﻿But after someone comes in ...
. Other businesses
. Mumble mumble
. Asking for help
﻿Ah, got it.
It'll come out after I catch it.
﻿But can't you write it like this?
Jiyeon is practicing
﻿Please fill out your information.
﻿Please wait a moment.
At this time
A customer finally arrived
Will the anticipated first guest be taken care of well?
﻿Hello, is there anything I can help you with?
~ Japanese ~
Why did the first customer has to be from Japan?
The staff came to help and avoided a disaster
﻿She's Japanese.
﻿Is there anything I can help you with?
Because it's Busan there are more Japanese guests
Taking advantage of the lack of guests Inna is practicing basic Japanese
﻿We're in trouble, another Japanese person.
Also this time it's Japanese guests
﻿Hello ~
﻿This is the front desk's Noh Sayeon.
﻿Is there anything I can help you with?
﻿Hello ~
﻿Your name is?
Using the Japanese she just learned
Sayeon isn't making a sound and avoiding everything
Beckoning
﻿They're Japanese.
﻿What should we do?
With a little help from the staff Yoo Inna is doing very well
﻿Please wait for a moment.
Very satisfied Japanese guests
Even room numbers are learned in Japanese
﻿26th floor, room 30 ...
... the room number.
Please rest comfortably.
﻿Ah, have a nice rest.
﻿Thank you ~
﻿It feels like they're very satisfied.
At the front desk Yoo Inna welcomed the guests very well
Welcome.
Confident
﻿Hello, this is Mike.
A guest came with a foreigner
﻿Is that his name?
Are you filming a movie today?
﻿No.
I've seen that person before.
Hello.
Jiyeon is recognized by the guest
I'm here too
It's Noh Sayeon.
﻿It's nice to meet you.
﻿Jiyeon ...
﻿Hello.
How can I help you?
They're doing better then expected
On the other side Bell-girl Nicole
. A photo?
Taking pictures with Japanese guests that recognize her
Yes, you can take a picture.
﻿People over there seem to have recognized Nicole.
﻿Ah, of course.
﻿I want to hurry and go to Japan, and rise to the top.
32 years old Kahi always possessing a big dream
A car with a guest arrives
Welcome.
Japanese tourists arrived
﻿Here ...
Good evening.
. Very pretty.
A Japanese guest who recognized Kahi?
﻿So cute.
﻿Thank you.
﻿Welcome.
﻿I'm from After School.
﻿After school?
﻿Working?
. ﻿Yes ~
Continuous chatter
﻿Part-time?
﻿After School is a Korean idol group.
﻿A Korean pop group.
The stunned guests
We're in the middle of recording.
﻿Yes, welcome.
Is Kahi already a Hallyu star?
﻿Do you know what they said?
﻿I said, "I'm from After School"
﻿"Oh, working?"
﻿What does that mean?
﻿It means working after school.
They thought she worked part-time after school
After School ⇒ When school is finished
What is this?
It's really embarrassing, I'm humiliated.
I really will work hard.
A guest arrives in a taxi
Indication where the car should stop
Next step is to open the car door
﻿Good afternoon.
The correct term is Good evening
The luggage is passed to the bell-girl IU
After the check-in the guest must be taken to their room
Awkward
﻿It's nice to meet you.
﻿Yes, hello.
﻿My kids really like your songs.
Thank you.
﻿She's a very famous Korean singer.
﻿Hello.
Slightly glances to see the elder's reaction
Should be exiting before the guests
Looking left and right
Looking for the guests
Should be using the room card to open the door
Dang
It's her first time Very flustered opening the door
Please open open sesame
Gong gong
This way?
Here?
﻿Curtain ... open ... yeah.
IU has no confidence in English
﻿Beautiful.
﻿This telephone ...
... emergency.
﻿If you ... emergency.
If you ... are in an emergency you press this button
﻿Click this button.
I run to you.
I ... run to you .
The only words she can say well are song lyrics
﻿This, this?
She forgot to return the card key to the guest
﻿First customer.
﻿Oh my god, speechless ...
﻿The first customer ...
﻿You did well.
Bell-girl Nicole is waiting for the guest that is checking-in
﻿If you show me your room key I'll take you to your room.
﻿Yes, I'm very touched.
﻿Really?
﻿Escorted by a famous singer.
﻿Are you a singer?
﻿Yes.
﻿Is this going to be shown on TV?
﻿Most likely, there's a high possible chance.
﻿Currently we have a lot of overseas activities in Japan, but also in Korea.
Opens the door just like she learned
﻿Okay, I'll go in first.
﻿Good job.
Thank you.
﻿Over here, this is ...
This is ...
﻿I'm sorry, I don't know if this is the north or south.
﻿I think it is ...
... Busan?
Yes ﻿Busan, nice view as you can see.
﻿This is your card, you can put it in the door.
If you need anything then ...
﻿Good night.
I wish you success.
﻿Thank you. Goodnight.
﻿Thank you.
﻿Bye ~
Nicole does even better than when practicing
﻿Suddenly speaking English.
Happy
Truthfully, when I was at the front desk ...
﻿... I prepared it beforehand.
﻿I was worried about making a mistake.
﻿. Ah, they're Japanese.
The foreign guests continue to arrive
﻿Hello ~
Brightly
﻿I ... let me help you.
Mutter Mutter
Currently memorizing the hastily learned Japanese
After the check-in she must lead them to their rooms
﻿I am a Korean singer.
Ah, really.
﻿This person really understands.
﻿Thank you.
﻿It's cold, right?
﻿Very cold.
﻿It's snowing in Japan too.
﻿Please.
This time doing it right and leading the way
Compared to the first time it goes much smoother now
She can only use her body language
Open?
Using her body language to communicate
Exclamations are a universal language
﻿Very pretty.
Hesitate Hesitate
Must explain how to do an emergency call
﻿Telephone ...
They are speechlessly laughing
﻿Goodnight ~
﻿Goodnight as well.
﻿Thank you.
Due to the short time she had to learn Japanese Failure
If you need me ...
... call me.
I will run to you.
There was a bit of language barrier
﻿Thank you ~
﻿Bye bye.
Ah, the room key.
Due to nervousness she brought the room key out ... AGAIN
Guests from Finland and Japan
﻿Even Japanese people come.
Other side ...
﻿Seriously, for how long will we have to do this?
The sequence is really important.
Panic
Showers
Unnie ~
. ﻿What's the big fuss?
Insensitive
﻿There's a big mess.
﻿What?
﻿I'm soaked in water.
Whimper
Drink if you're thirsty.
﻿Unnie, I was hit by the water.
We're also busy
I'm cold, can you turn off the water?
﻿Put this on top of the quilt.
﻿This one?
﻿What's this for?
They're busy
Unnie ...
﻿This one... with this one...
I'm leaving
﻿I just need to use the cleaning supplies to wipe it dry.
﻿What do I do?
﻿It's a mess.
. The shower wasn't turned off, so the bathroom is flooded with water
Shield?
Temporary first aid
The shower briefly surrenders
Browning mouse ...
﻿Every nook and corner are clean and incomparable.
﻿There should be a mat.
﻿For the blankets?
﻿Yes.
﻿There should be something under the blankets.
﻿We should call someone and ask.
We're cleaning room number 2855.
Can you send us a mat ...
... ﻿that should be placed under the blanket?
Yes, thank you.
﻿Wait for the mat before we cover the bed.
﻿Then, let's rest for awhile.
﻿Bongsun, is everything going well?
﻿Yeah, I'm finished with the bathtub.
﻿Ah, unnie how are things going?
﻿Ahh, this is nice.
Do you come to Busan often?
﻿During our promotions.
Bongsun is trying to clean the coffee pot
﻿Narsha ...
﻿What?
﻿. You guys are working, right?
After torturing IU Bongsun is tasting retribution
﻿Of course.
﻿I'm exhausted.
﻿What are you guys doing?
﻿We're spreading the mat.
﻿Spreading the mat?
﻿Yes.
They are waiting for the mat
﻿It takes that long to spread the sheets and blankets?
Grumbling
﻿It's all clean now.
﻿What?
﻿We're waiting for something.
﻿We don't have the mat, so we're waiting for it.
﻿Who are you lying to?
Immediately looks for it
Found the mat at the bottom of the sheets
Hey ... !
﻿It was right there ~
﻿Oh, we couldn't find it.
﻿Doing work?
﻿Thanks unnie.
﻿Let's hurry up and finish this.
L﻿et's do it together, unnie.
﻿I'm cold, I keep getting sprayed by water.
﻿Okay, let's hurry up and get out of here.
﻿Let me help you on this side.
Still has 15 minutes left after cleaning
﻿Hurry and finish so you can help me.
﻿Unnie, we're doing our best.
Have themselves to blame Inyoung is responsible for the bathroom
﻿Wasn't this cleaned already?
﻿We have to clean it again.
Mr Noh Hongchul ... ?
﻿Aren't you responsible for the bathroom?
No, Mr Hongchul.
Do ﻿I need to wash the dishes first?
Hongchul tries to avoid the toilet
. ﻿Trouble is going to occur.
Putting on yellow rubber gloves
﻿What's that?
﻿Oh, not those.
Those are for me.
﻿Why?
﻿You're supposed to wear the red gloves ...
That's not ...
... since you're cleaning the toilet.
﻿This is for washing dishes so those are mine.
Quickly
You wear the red gloves.
But oppa ...
I mean, Mr Hongchul don't you like toilets?
﻿I like them, but they must be cleaned by you.
﻿M-me?
I ...
I really don't want to.
﻿Use this to scrub?
No way
﻿Yes, insert it inside.
﻿Open the lid and clean the inside.
Cold city girl Inyoung is cleaning the toilet?
What do I do?
Observing the enemy's movement
Then taking a step back
﻿I seriously can't do this.
﻿There's something in there.
﻿Well, it's a toilet.
﻿There's no bathtub in there.
﻿It's a toilet... toilet.
Fighting.
Inyoung is facing the enemy again
This is unbelievable.
﻿Un~believable.
﻿Want to come and take a look?
﻿Am I suppose to go in deeper?
﻿I never cleaned the toilet when I was going to school.
﻿Come and take a look.
﻿Wash the upper part of the toilet too?
﻿Of course, the upper part too.
﻿This is making me crazy.
Bongsun's confrontation with the enemy
Closes the door with despair
﻿This is nothing to be bragging about.
Calmly face it if you can't avoid it
It isn't only glamorous to be a hotel employee
Fighting the extended war
Determined to wipe out the enemy
﻿Do I wash this part too?
﻿Yes.
The inside has to be sparkling clean.
I can see everything from this view.
Really?
﻿Yes.
Make an all-out effort, like a teacher.
Starts to Ger serious
﻿What do I do after this?
﻿You have to flush the toilet.
﻿But the water isn't coming out.
﻿That's right.
You should use clean water.
I have to do the dishes too.
What am I supposed to do?
﻿Use a rag to wipe it down.
﻿You have to scrub until there's no traces.
Inyoung being commanded
﻿You have to clean it so that there's not one speck of dirt left.
Noisy Noisy
Clean it like that.
﻿Be quiet!
Life threatening ...
You should listen to me.
﻿You come and do it.
﻿You have to scrub it until you don't see any marks.
Yes, there you go.
﻿You cleaned it so well it makes me want to use it right now.
﻿Oh, really clean.
Unpopular Team satisfactorily cleaned the toilet
﻿Hello ~
On the other side At the front desk
﻿What can I help you with?
﻿Are you able to handle the job?
Of course, I've learned this before.
﻿Where have I seen her before?
﻿She's an actress.
﻿Ah, is that right?
﻿I'm sorry.
"Secret Garden" Inna's unknown life experience
No ...
﻿Good evening ~
* In Japanese
Jiyeon is doing well too
Sayeon stands awkwardly
Heads toward working Inna
﻿Can I see your passport?
Sayeon retreating to the back
She's really a statue
﻿This one ...
Only a forced smile
﻿This one ...
Returns to her position after the guests leave
I'm more suited for the guest rooms.
Helplessly looking
Disappearing act
﻿I underestimated the job at the front desk.
The front desk without Sayeon
My leg hurts.
Inna and Jiyeon also start their disappearing act
Hotel staff's unimaginably hard work
. ﻿Nice to meet you.
Minus 15 degrees A duty to work in the cold
﻿Hello.
﻿It's okay.
Workers shange their shift
﻿Great job today ~
﻿Where's Sayeon noona?
﻿What's this?
Idly concealed behind the front desk
﻿Sayeon ...
... what are you doing?
﻿Noona, are you tired?
Feeling nervous getting up
﻿Come out, we're done here.
﻿Really?
﻿Thank you, we'll see you tomorrow.
We'll do really well tomorrow.
Busy preparing for the guests that are checking in at night
Bongsun, how does it look?
The room has changed beyond recognition
﻿Is this correct?
On the other side
﻿Is it wrong?
Mr Noh Hongchul ...
﻿I don't think this is supposed to be put like this either.
According to the cleaning manual, it should be left at its original position
Can't be the correct way.
﻿Mr. Noh Hongchul... this is...
They have to finish cleaning within 3 minutes
﻿I don't know the right way to do it.
﻿How could you put in the tissues like this?
﻿Who did this?
Speechless after checking out each other's work
﻿I did that.
﻿They're coming, ~
Doesn't seem like they passed
﻿What do we do?
The staff arrive for the check up
﻿Close the door.
Con Fusion
Only cleaned the toilet in the bathroom
﻿Oh, ding-dong ~
Wait a minute.
Their cleaning is a mess
Hotel sunbaes bursting in anger?
Everyone is flabbergasted
600 seats and a large ballroom setting
Their reason for being nervous?
This place will hold a real banquet
Welcoming the most distinguished VIP
Understands that the VIPs favorites are most important
Unfolds the objective of the hotel service
And surprise everyone
Next week Will reveal the identity of the secret VIP